WILCO TRAINING LLC
Terms of Service and Liability Waiver
BY CHECKING THE BOX AND CREATING AN ACCOUNT, YOU AGREE TO THESE TERMS AND THE LIABILITY WAIVER CONTAINED HEREIN. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.
1. Agreement to Terms
By accessing or using the Wilco Training platform (“Platform”), you agree to be bound by these Terms of Service and Liability Waiver (“Terms”). These Terms constitute a legally binding agreement between you and Wilco Training LLC. If you are between 13 and 17 years of age, a parent or legal guardian must review and agree to these Terms before you use the Platform, and you confirm at sign-up that they have. If you do not agree to these Terms in their entirety, you must not use the Platform.
2. About Us
Wilco Training LLC is a Florida limited liability company (“Wilco,” “we,” “us,” or “our”) with its principal place of business at 801 International Pkwy, Suite #5034, Lake Mary, Florida 32746. The Platform is operated at TrainWilco.com. For inquiries, contact us at support@trainwilco.com.
3. Eligibility and Age Requirement
You must be at least 13 years of age to use the Platform. By creating an account, you represent and warrant that:
- You are at least 13 years old;
- If you are between 13 and 17 years old, your parent or legal guardian has reviewed, understood, and agreed to these Terms before account creation, and you have confirmed this at sign-up; and
- All information you provide during registration is truthful, accurate, and complete.
Wilco does not knowingly permit users under the age of 13 to access the Platform. If we determine that a user is under 13, we will immediately terminate that account and permanently delete all associated data. The sign-up screen asks for your date of birth, does not let anyone who enters an age under 13 create an account, and relies on the date you enter. We do not check it against any document.
4. Description of Services
Wilco provides an AI-powered strength and conditioning platform designed to help athletes aged 13 and older improve athletic performance through personalized training programs, with “Coach Joe” as the AI coach (“Services”). The Services include:
- AI-generated periodized training programs tailored to each athlete's sport, position, and training history;
- Session logging, progress tracking, and estimated 1-rep max calculations;
- AI-generated coaching responses and exercise recommendations;
- Automated video form review using AI image analysis; and
- A coach dashboard for school and club coaches, showing the training data of the athletes connected to them.
4.1 AI Disclaimer
Training programs, coaching responses, and all other recommendations generated by the Platform are produced using artificial intelligence technology. AI-generated content is not a substitute for professional coaching, medical advice, physical therapy, or individualized professional guidance. Wilco does not warrant the accuracy, completeness, or suitability of AI-generated content for any specific individual. The appropriateness of any program depends in part on the accuracy of the information you provide. You assume full responsibility for evaluating AI-generated content before acting on it.
5. WILCO Is Currently Free
WILCO, including the iOS app and the web app, is free to use right now. Nothing is for sale, there is no trial, and you are not asked for payment information.
6. Future Paid Plans
We plan to offer an optional paid plan in a later update. If we do, we will show its price and its terms, including how billing, renewal, cancellation and refunds work, before you buy anything. You will not be charged unless you choose to buy. These Terms do not charge you for the Platform.
7. Account Registration and Responsibilities
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You sign in with your name or email address and a 4-digit PIN. You agree to:
- Provide accurate, current, and complete information during registration and profile setup, including a valid email address;
- Keep your account information current and accurate at all times;
- Notify Wilco immediately of any suspected unauthorized access to your account; and
- Not share, sell, or transfer your account credentials to any other person.
Providing inaccurate or incomplete profile information may result in AI-generated training programs that are not appropriate for your physical condition. You assume all risk arising from the submission of inaccurate information.
8. Health Information
The Platform invites you to provide health-related information, such as prior injuries, pain notes, and physical limitations. Providing it is voluntary, but your programs may fit you less well without it. We use it to personalize your programs and coaching replies. To do that, it is sent to our AI provider, Anthropic, and it is visible to a coach at your school, club or team who is connected to your account, as described in the Privacy Policy. We do not use it for advertising and we do not sell it. For a complete description of our data practices, review our Privacy Policy at TrainWilco.com/privacy.
9. Medical Disclaimer
THE SERVICES ARE NOT A MEDICAL PRODUCT AND DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE PLATFORM DOES NOT DIAGNOSE, TREAT, CURE, OR PREVENT ANY PHYSICAL INJURY, ILLNESS, OR MEDICAL CONDITION. BEFORE BEGINNING ANY STRENGTH AND CONDITIONING PROGRAM, INCLUDING ANY PROGRAM GENERATED BY THE PLATFORM, YOU SHOULD CONSULT A LICENSED PHYSICIAN OR QUALIFIED HEALTHCARE PROFESSIONAL, PARTICULARLY IF YOU HAVE A KNOWN MEDICAL CONDITION, PRIOR INJURY, OR OTHER PHYSICAL LIMITATION. WILCO ASSUMES NO LIABILITY ARISING FROM YOUR FAILURE TO OBTAIN APPROPRIATE MEDICAL CLEARANCE PRIOR TO USE OF THE SERVICES.
10. Assumption of Risk and Liability Waiver
10.1 Inherent Risks of Physical Activity
Strength and conditioning training involves inherent and unavoidable risks, including but not limited to: muscle strains, ligament and tendon injuries, joint injuries, stress fractures, cardiovascular stress, overexertion, heat illness, and in rare cases, permanent disability or death. These risks exist regardless of the quality or specificity of the training program followed.
10.2 Voluntary Assumption of Risk
By using the Platform and following any training program generated or accessed through it, you voluntarily and knowingly acknowledge and accept all inherent risks associated with strength and conditioning training. You acknowledge that you are participating of your own free will, that no training program can guarantee freedom from injury, and that the suitability of any AI-generated program depends in part on physical and medical factors that the Platform is unable to independently assess.
10.3 Release of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, ON BEHALF OF YOURSELF AND YOUR HEIRS, NEXT OF KIN, PERSONAL REPRESENTATIVES, AND ASSIGNS, HEREBY IRREVOCABLY RELEASE, WAIVE, DISCHARGE, AND HOLD HARMLESS WILCO TRAINING LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, INDEPENDENT CONTRACTORS, AND SUCCESSORS (COLLECTIVELY, “RELEASED PARTIES”) FROM ANY AND ALL CLAIMS, LIABILITIES, DEMANDS, ACTIONS, AND CAUSES OF ACTION OF ANY KIND OR NATURE, WHETHER KNOWN OR UNKNOWN, ANTICIPATED OR UNANTICIPATED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE PLATFORM, INCLUDING ANY PHYSICAL INJURY, ILLNESS, DEATH, PROPERTY DAMAGE, OR OTHER LOSS OR HARM SUSTAINED WHILE FOLLOWING, ATTEMPTING TO FOLLOW, OR OTHERWISE IN CONNECTION WITH A TRAINING PROGRAM GENERATED BY OR ACCESSED THROUGH THE PLATFORM.
Note: Under Florida law (Kirton v. Fields, 2008), pre-injury liability waivers executed by parents on behalf of minor children may not be enforceable for commercial activities. Wilco maintains this waiver to the fullest extent permitted by applicable law. Users in jurisdictions that limit or prohibit such waivers remain subject to all other terms of this Agreement.
10.4 Covenant Not to Sue
You expressly agree that you will not initiate, file, or maintain any lawsuit, arbitration, claim, or legal proceeding of any kind against the Released Parties for any injury, illness, death, property damage, or other loss arising from your use of the Platform or your participation in any training program generated or accessed through the Platform, to the fullest extent permitted by applicable law.
10.5 Parental and Guardian Acknowledgment for Minor Users
IF YOU ARE BETWEEN 13 AND 17 YEARS OF AGE, A PARENT OR LEGAL GUARDIAN MUST REVIEW AND AGREE TO THESE TERMS BEFORE YOU USE THE PLATFORM. THE PLATFORM'S SIGN-UP FLOW ASKS FOR YOUR DATE OF BIRTH. WHEN THE DATE OF BIRTH ENTERED INDICATES AN AGE BETWEEN 13 AND 17, A SEPARATE CONFIRMATION CHECKBOX IS DISPLAYED AND MUST BE AFFIRMATIVELY CHECKED BEFORE ACCOUNT CREATION IS PERMITTED. BY CHECKING THAT BOX, THE MINOR USER CONFIRMS THAT THEIR PARENT OR LEGAL GUARDIAN: (A) IS THEIR LEGAL PARENT OR GUARDIAN; (B) HAS READ AND FULLY UNDERSTANDS THESE TERMS, INCLUDING THE LIABILITY WAIVER IN SECTION 10; (C) CONSENTS TO THE MINOR USER'S ACCESS TO AND USE OF THE PLATFORM; AND (D) AGREES TO THE ASSUMPTION OF RISK AND RELEASE OF LIABILITY IN SECTIONS 10.2 AND 10.3 ON BEHALF OF THE MINOR USER AND THEMSELVES. THE MINOR USER, NOT THE PARENT OR GUARDIAN, CHECKS THE BOX. WILCO DOES NOT SEPARATELY CONTACT THE PARENT OR GUARDIAN OR VERIFY THAT THEY HAVE AGREED.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WILCO TRAINING LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WILCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ALL CASES, WILCO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO WILCO IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Disclaimer of Warranties
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, TITLE, OR NON-INFRINGEMENT. WILCO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.
13. Indemnification
You agree to defend, indemnify, and hold harmless Wilco Training LLC and the Released Parties from and against any and all third-party claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of any provision of these Terms; (c) your breach of any representation or warranty made herein; or (d) your infringement of any intellectual property rights or other rights of any third party.
14. Intellectual Property
All content on the Platform (including but not limited to training programs, AI models, software, text, graphics, logos, and the underlying coaching methodology) is owned by or licensed to Wilco Training LLC and is protected by applicable United States and international intellectual property laws.
You are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your own personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publicly display, sublicense, sell, or create derivative works from any Platform content without the prior express written consent of Wilco Training LLC.
15. User Content
By submitting content to the Platform (including workout logs, performance data, chat messages, form-check video, and health information such as injury notes), you grant Wilco a limited, non-exclusive, royalty-free license to store, process, and use that content: (a) as necessary to provide and maintain the Services; (b) to operate and improve the Services; and (c) in de-identified, aggregated form to improve and train the AI systems that power the Platform. De-identified data cannot reasonably be used to identify you individually. You retain ownership of your personal data. Wilco will not sell your personal data to third parties.
16. Third-Party Services
The Platform utilizes third-party service providers, including Anthropic PBC (AI processing), Supabase (data infrastructure), Vercel, Inc. (platform hosting and analytics), Resend (email delivery), Apple (push notifications and the App Store), and, if a paid plan is introduced, Stripe, Inc. (payment processing). Our Privacy Policy lists what each one receives. Your use of the Platform is subject to the applicable terms and privacy policies of these providers. Wilco is not responsible for the acts, omissions, errors, or policies of any third-party service provider.
17. Prohibited Use
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation;
- Create multiple accounts for the purpose of circumventing account limits or suspensions;
- Share, sell, or transfer your account credentials to any other person;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying methodology of the Platform;
- Copy, reproduce, or distribute any Platform content, training programs, or coaching methodology for commercial purposes;
- Submit false, misleading, or inaccurate information during registration or use of the Platform;
- Interfere with, disrupt, or damage the Platform or its underlying infrastructure; or
- Use the Platform in any manner that could harm, harass, or collect information about other users.
18. Export Controls
The Platform is operated from the United States and is subject to U.S. export control laws and regulations. By using the Platform, you represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions or export restrictions, including Cuba, Iran, North Korea, Russia, Syria, or the Crimea region of Ukraine. Users in sanctioned territories are not authorized to use the Platform.
19. DMCA and Copyright Policy
The Platform permits users to upload video and image content. Wilco respects intellectual property rights and complies with the Digital Millennium Copyright Act (“DMCA”). If you believe that content on the Platform infringes your copyright, submit a written notification to Wilco’s designated DMCA agent at support@trainwilco.com. Your notice must include: (a) a physical or electronic signature of the copyright owner or authorized person; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material alleged to be infringing and its location on the Platform; (d) your contact information; (e) a statement that you have a good faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf. Wilco will respond to valid DMCA notices promptly and will disable access to allegedly infringing content pending investigation.
20. Termination
Wilco reserves the right to suspend or terminate your account at any time, with or without prior notice, for violation of these Terms or for any conduct Wilco, in its sole discretion, determines to be harmful to its users, business, or platform integrity. Upon termination, your license to use the Platform immediately and automatically terminates. You may also close your account at any time in Settings, whether you are an athlete or a coach. The following sections survive termination: 10, 11, 12, 13, 14, 15, 19, 22, and 23.
21. Data Retention
If you ask to delete your account in Settings, whether you are an athlete or a coach, we queue the request. A daily automated process then permanently deletes your personal data about 30 days after your request, subject to applicable legal retention obligations. Deletion cannot be undone, and there is no way to reactivate a deleted account. Usage and cost records we keep to run the business are anonymised, not deleted: your identity is removed from them.
If you are an athlete, a coach connected to your account, or your school or club, can also ask us to delete your account and data. The same 30 days apply, and the coach can take that request back during them. When a coach deletes their own account, their athletes are not deleted: those athletes keep their accounts and training history and are released from that coach.
Cancelling a subscription, if you ever have one, does not delete your data. Only a deletion request does.
To ask about deleting your data sooner than 30 days, contact support@trainwilco.com.
22. Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS BY REQUIRING INDIVIDUAL ARBITRATION OF DISPUTES AND WAIVING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.
22.1 Agreement to Arbitrate
Except for disputes that qualify for small claims court, you and Wilco agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform (including any dispute regarding the scope or enforceability of this arbitration agreement) shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
22.2 Class Action Waiver
YOU AND WILCO EACH AGREE THAT CLAIMS AGAINST THE OTHER MAY ONLY BE BROUGHT IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE FOR ANY CLAIM, THIS ENTIRE SECTION 22 SHALL BE VOID AS TO THAT CLAIM.
22.3 Small Claims Exception
Either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits, provided the action remains in small claims court and is not appealed to a court of general jurisdiction.
22.4 Opt-Out
You may opt out of this arbitration agreement by sending written notice to support@trainwilco.com within 30 days of first creating your account. Your notice must include your full name and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved exclusively in the courts identified in Section 23.
22.5 Injunctive Relief
Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information pending resolution of a dispute through arbitration.
23. Governing Law
These Terms are governed by and shall be construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration under Section 22 shall be brought exclusively in the state or federal courts of competent jurisdiction located in Seminole County, Florida. You irrevocably consent to the personal jurisdiction of those courts and waive any objection to venue therein.
24. Dispute Resolution: Informal Process
Prior to initiating arbitration or any legal proceeding, both parties agree to attempt informal resolution. To initiate this process, contact Wilco at support@trainwilco.com with a written description of the dispute and your requested remedy. Wilco will respond within 15 business days. If the dispute is not resolved within 30 days of first written contact, either party may pursue available remedies including arbitration as provided in Section 22.
25. Changes to These Terms
Wilco reserves the right to update or modify these Terms at any time. We will provide notice of material changes via email and/or a prominent notice on the Platform no fewer than 14 days before the updated Terms take effect. Your continued use of the Platform after the stated effective date constitutes your acceptance of the updated Terms. If you do not agree, you must discontinue use before the effective date and may delete your account as described in Section 21.
26. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
27. Entire Agreement
These Terms, together with Wilco’s Privacy Policy at TrainWilco.com/privacy, constitute the entire agreement between you and Wilco Training LLC with respect to the Platform and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written.
28. Apple App Store Terms
This section applies if you get the WILCO iOS app from the Apple App Store.
These Terms are between you and Wilco only, not Apple. Wilco, not Apple, is responsible for the app and its content.
Wilco gives you a limited license to use the app on Apple-branded devices that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms.
Apple has no duty to provide any maintenance or support for the app. If the app does not meet an applicable warranty, you may tell Apple, and Apple will refund the purchase price if there was one. To the extent the law allows, Apple has no other warranty duty for the app.
Wilco, not Apple, is responsible for any claim about the app, including product liability, legal compliance, consumer protection, privacy, and intellectual property infringement claims.
You confirm that you are not located in a country under a U.S. government embargo or listed on a U.S. government list of prohibited or restricted parties, and that you will follow any third-party terms that apply when you use the app.
Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.
Questions, complaints or claims about the app can be sent to Wilco at the address in Section 29.
29. Contact Information
Wilco Training LLC
801 International Pkwy, Suite #5034
Lake Mary, Florida 32746
TrainWilco.com | support@trainwilco.com
BY CHECKING THE BOX BELOW, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE AND LIABILITY WAIVER.
I have read and agree to the Wilco Training Terms of Service and Liability Waiver.
If you are under 18, you must also check the box below to confirm that your parent or legal guardian has reviewed these Terms before your account is created:
I confirm that my parent or legal guardian has read and understood these Terms in full, including the Liability Waiver, and consents to my use of the Platform on the terms stated herein.
Wilco Training LLC | TrainWilco.com | support@trainwilco.com
801 International Pkwy, Suite #5034, Lake Mary, Florida 32746